I thought John Paul Mitchell Systems products were only sold within the professional beauty salon industry,
but I've seen them in drugstores and other mass retail outlets. Are they authorized retailers?
Our products are only guaranteed when purchased within the professional beauty salon industry including
professional salons and Paul Mitchell Schools. Our authorized online distributors of John Paul Mitchell
Systems products and tools in select U.S. territories include PaulMitchell.com, Ulta.com, JCPenney.com and
Amazon.com. Please note: A salon or professional stylist can receive commission on every John Paul Mitchell
Systems purchase made through our website.
To find John Paul Mitchell Systems products at a salon or school location near you, click here.
I just purchased a Neuro® tool. Where do I register for my 2 year warranty?
To complete the Neuro tool warranty registration form, please click here.
Who do I contact regarding warranty service for Paul Mitchell Pro Tools™ and Neuro® Styling Tools?
What do I do if the pump or sprayer on my Paul Mitchell product isn't working properly?
If you purchased the product in a salon, Paul Mitchell School or on PaulMitchell.com, please submit your
issue via the Contact Form or call Customer Service directly at 800.793.8790 for assistance.
As a professional stylist, where do I sign up to find product news, special offers and invaluable content for my business?
Thank you for your interest in becoming part of our global family of like-minded artists! Exciting, accessible, 24/7 learning awaits you on our website. Create a Pro account for your exclusive access to education, techniques, salon resources and more by clicking here.
If you already have an account and need to reset your password, follow these steps:
Reset Your Password
Click this link to reset your password. Once clicked, you'll be taken to a new page where you will enter your email address.
Update Your Password
Check your inbox for an email with a link to update your password.
Log In
Once you have updated your password, you will be redirected to the professional login screen where you can log in and access all the features of the site.
Reminder: When you return to paulmitchell.com, be sure to always log in as a Pro by clicking on the Pro navigation or the Pro link at the consumer login screen.
I'm a professional stylist and I want to carry John Paul Mitchell Systems products in my salon. Who do I
contact?
Your local John Paul Mitchell Systems Distributor can help you get started. To find a distributor near you, you must have a Pro account on paulmitchell.com. To create an account, click here.
If you already have a Pro account on paulmitchell.com, click here to search for a distributor. If you already have an account and need to reset your password, follow these steps:
Reset Your Password
Click this link to reset your password. Once clicked, you'll be taken to a new page where you will enter your email address.
Update Your Password
Check your inbox for an email with a link to update your password.
Log In
Once you have updated your password, you will be redirected to the professional login screen where you can log in and access all the features of the site.
Reminder: When you return to paulmitchell.com, be sure to always log in as a Pro by clicking on the Pro navigation or the Pro link at the consumer login screen.
Yes! Paul Mitchell Schools offer a complete range of guest services, all performed by students who are preparing to become professionals in the cosmetology industry. To locate a school in your area, click here.
Does Paul Mitchell own salons?
No, Paul Mitchell does not own or operate any salons. Paul Mitchell Focus Salons, Platinum Select Salons,
Stylist Select locations and any other salons that carry our products are all independently owned and
operated.
Who do I contact regarding product donations for a charity event?
Please use the email form on our Contact Us page to submit your donation request,
making sure to include information about your nonprofit organization and the charitable event.
How do I get a list of ingredients for one of your products?
Transparency is important to us, so you can make an informed purchase. All individual product pages on paulmitchell.com include important information, including ingredient listings and whether the product is vegan, paraben-free, gluten-free or sulfate-free. If you prefer to request a list of ingredients for any John Paul Mitchell Systems product, please contact Technical Support at 800.793.8790.
Are any John Paul Mitchell Systems products gluten-free?
Yes, we offer many gluten-free options! When applicable, you will find this information indicated on the “Details” tab of our product pages. To request a complete list of gluten-free products, please contact Technical Support at 800.793.8790.
Do you test your products on animals?
Never have, never will. We're proud to say that none of our products are tested on animals! In fact, we were
the first professional beauty company to announce that we don't conduct or endorse animal testing. To learn
more about how we take care of our furry friends, click
here.
How do I partner with John Paul Mitchell Systems as an influencer?
